Refund Policy

Solvaris publishes this policy for customers reviewing the store's current products, services, and support rules.

Shipping damage, defects and order errors

If an item arrives damaged, defective, incomplete, or different from the listing, contact Solvaris at vedajemma2896@outlook.com with the order number, a description, and clear photographs of the parcel, label, packaging, and affected item. Keep the item and packaging available while the request is reviewed.

Return eligibility and requests

Return eligibility depends on the product condition, the applicable return terms shown for the order, and any deadline stated at the time of purchase. Before sending anything back, contact Solvaris at vedajemma2896@outlook.com for written instructions and the designated return address. Do not send a return to the public business address unless support confirms that address in writing.

Solvaris asks customers to keep order records and contact support promptly when a question concerns a purchase.

Inspection and resolution

Approved returns are reviewed after receipt. Depending on the documented issue and the condition of the returned item, Solvaris may provide a replacement, exchange, refund, or other remedy available under applicable law. Products should be clean, complete, and protected during return shipment.

Refunds and exchanges

Approved refunds are sent to the original payment method unless applicable law requires another method. The payment provider or card issuer controls final posting time. Exchanges depend on available stock and may require a return followed by a new order.

Solvaris asks customers to keep order records and contact support promptly when a question concerns a purchase.

Cancellations and address issues

Send cancellation or address-correction requests to vedajemma2896@outlook.com as soon as possible. A request may no longer be changeable after processing, packing, label creation, or carrier transfer. The customer is responsible for accurate delivery information supplied at checkout.